Refund Policy
Last updated: January 1, 2025
14-Day Money-Back Guarantee
We offer a full refund within 14 days of your initial payment. No questions asked. We want you to be confident in your decision to use RoadScope.
Eligibility
Refunds are available for: (a) New subscriptions within 14 days of first payment; (b) Annual subscriptions within 14 days of renewal (prorated refund available). Refunds are NOT available for: (a) Add-ons after activation; (b) Per-incident support after service provided; (c) Training after session completed; (d) Accounts terminated for Terms of Service violations.
Refund Process
To request a refund: (1) Email support@soltec.ca with subject "Refund Request"; (2) Include your account email and reason (optional); (3) Refunds are processed within 5 business days; (4) Funds return to original payment method within 5-10 business days depending on your bank.
Cancellation vs Refund
Cancellation stops future billing but does not refund past payments (outside the 14-day window). You retain access until the end of your current billing period. Refund requests must be made within the 14-day window from payment.
Annual Subscriptions
Annual subscriptions receive full refund within 14 days. After 14 days, you may request a prorated refund for unused months at our discretion. Contact support@soltec.ca to discuss options.
Contact
For refund inquiries, contact support@soltec.ca. We aim to respond within 24 hours.