Frequently Asked Questions

General Questions

What is RoadScope?

RoadScope is a professional route intelligence platform designed specifically for oversize/overweight (OS/OW) transportation. It provides mapping, surveying, and documentation tools that help heavy haul carriers, route surveyors, and permit specialists plan safe routes and maintain regulatory compliance.

What makes RoadScope different from consumer mapping apps?

Unlike consumer apps like Google Maps or Waze, RoadScope is purpose-built for professional transportation operations. It includes specialized features like bridge clearance tracking, weight limit documentation, permit compliance databases, and professional survey reporting that meet industry requirements.

Who uses RoadScope?

RoadScope is used by heavy haul carriers, route surveyors, permit specialists, logistics coordinators, wind energy transport companies, and construction equipment movers across North America.

Pricing & Plans

Is there a free trial?

We offer a 14-day money-back guarantee on all paid plans. This means you can try RoadScope with full features and get a complete refund if it doesn't meet your needs. Beta testers also receive 14 days of full access for evaluation.

Can I change plans later?

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, and downgrades take effect at the start of your next billing cycle.

What payment methods do you accept?

We accept all major credit cards through our secure Stripe payment processing. Enterprise customers can also request invoicing for annual subscriptions.

Features & Capabilities

Does RoadScope work offline?

Yes, our RoadScopeNAV mobile application supports offline use. You can download routes before heading to areas with poor connectivity and sync data when back online.

What file formats can I import/export?

RoadScope supports 15+ file formats including GeoJSON, KML, KMZ, DXF, CSV, Excel, and Shapefile. We also have direct integration with MeasurePRO for field survey data.

Can multiple team members work on the same project?

Yes, real-time collaboration is a core feature. Team members can share maps, see each other's changes in real-time, and coordinate fieldwork with presence indicators and notifications.

Support & Training

What kind of support is available?

All plans include email support. Operator and Enterprise plans receive priority support. We also offer same-day support add-ons and on-premise training for teams.

Do you offer training?

Yes, we offer online documentation, video tutorials, and on-premise training sessions. Enterprise customers receive dedicated onboarding assistance.

How do I contact support?

Email support@roadscope.app or call +1 (438) 231-4378. Enterprise customers have access to dedicated support channels.