NAV Live Dispatch & Field Collaboration
Track field crews in real time, push routes to drivers, and coordinate the move from the office.
What Is NAV Live Dispatch?
NAV Live Dispatch turns RoadScope into a real-time operations console. Office dispatchers can see every active field user on a single map, push planned routes directly to the in-cab RoadScope Navigator PWA, and exchange live notes with drivers and surveyors throughout the move.
Share a Navigator Link or QR Code
Open Export to RoadScope Navigator, choose one route and the POIs to include, then generate a link or QR code. A recipient can open the link, scan the QR with the camera, or upload its image without signing in. A route with no turn guidance still loads its complete geometry and POIs. Guidance without a location is listed separately and never triggers a positioned turn alert.
Assign Specific Routes to Collaborators
The map owner or an accepted map administrator can choose Assign route at the Configure export options step of the Navigator export dialog (use the back arrow from the QR screen). Select routes, enter any recipient email addresses or choose accepted collaborators, then set the planned date and instructions. The email identifies the sender, explains Navigator, and includes a separate route-only link for each selected route. No account is needed to open a link. Links expire 7 days after sending and can be forwarded; assignment does not grant map access. Collaborators also see their selected routes in Assigned. Email delivery outcomes are shown in the assignment list. Deleting an assignment revokes its links; downloaded copies remain usable until expiry.
Recipients sign in to Navigator and choose Load route → Assigned. New assignments contain only the selected routes; older whole-map assignments keep their original scope. My routes still lists routes available through normal map permissions. Removed routes, inactive assignments and revoked access are not expanded into a whole-map assignment.
Retry a Failed Handoff
Loading failures remain visible with a Retry action. A failed URL import retains its import token, so refresh retries the same handoff. Validation and on-device storage must both succeed before the prior route is replaced. Expired or revoked links require a new link from the sender. Previously downloaded routes remain available offline.
Live Crew Presence
Once a NAV user signs in to the RoadScope Navigator PWA on their phone or tablet, their live GPS position appears on the dispatch map with their name, current speed, and last-update timestamp. Markers update continuously while the device has signal.
Pushing a Route to a Driver
From the dispatch panel, pick the planned route to send, choose the surveyor from the active crew list, optionally select the POIs to include, and add a short message. The route path, its POIs, and your message are delivered to their device instantly.
Accept or Save for Later
On the driver's device, a Route Dispatched banner appears at the top of NAV showing who sent it, the route name, the message, and the POI count. The driver has two real choices:
Dismissing the banner only snoozes it for about 10 minutes — it is not an acknowledgement, and the dispatch stays pending.
Dispatch Status Badges
Back in the office, the dispatch panel tracks each send live: waiting for the device, then Delivered to Device once the banner has reached the driver, then Route Accepted by Surveyor or Saved for Later depending on their choice. You always know whether the crew is driving the latest plan.
Field Notes & Comments
Drivers and surveyors can drop geotagged comments on POIs while in the field — flagging unexpected conditions, capturing photos, or noting completed checks. Comments appear in the office in real time.
Offline Resilience
NAV is a Progressive Web App with offline-first caching. Saved and accepted routes are stored on-device, so if a driver loses signal, the most recent route, POIs, and Driver Briefing remain available, and any field notes queue locally and sync when connectivity returns. Crew presence markers also report connection quality (good / fair / poor) so dispatch can tell a parked crew from one out of coverage.